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Digital Experiences

Website care plans that keep your site fast, secure and working

A website isn’t finished at launch — it’s exposed. Plugins age, security holes open, forms silently break, speed decays. Our care plans keep your site updated, backed up, monitored and fast — with a team on call when you need changes, instead of a freelancer who’s moved on.

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MonitoredUptime and forms watched continuously
Backed upRestorable copies, tested, off-site
On callPriority fixes and monthly change time
What it is

What is a website care plan?

A website care plan is ongoing technical maintenance: software and plugin updates, security hardening and malware scanning, automated off-site backups with tested restores, uptime and form monitoring, speed optimisation, and a monthly allocation of developer time for fixes and small improvements. It’s how a business site built by our web team — or anyone else’s — stays the asset it was on launch day.

Who it’s for

Is this for your business?

  • Businesses whose site was built by a freelancer who’s now unreachable — and nobody has touched the updates since.
  • Owners who found out their contact form was broken from an annoyed customer — weeks and who-knows-how-many leads later.
  • Companies treating the website as a revenue channel, who want it maintained like one.
Problems we solve

Sound familiar?

“We got hacked and blacklisted”

Outdated plugins are how most small-business sites fall. Hardening, updates and malware monitoring close the door — and if something gets through, tested backups make it an incident, not a catastrophe.

“Our contact form was down for weeks”

Silent failures are the expensive ones. We monitor forms, checkout and uptime continuously, so breakage is measured in minutes — usually fixed before you’d have noticed.

“Small changes take weeks to get done”

A price update shouldn’t be a procurement exercise. Care plans include monthly change time with a real response commitment — request in, change live, log updated.

“The site keeps getting slower”

Sites accumulate weight: plugins, images, scripts. Ongoing speed care keeps load times honest — for the visitors who won’t wait and the rankings that notice.

What’s included

The full care system

Updates & security
Core, theme and plugin updates on a tested schedule, security hardening, malware scanning and immediate patching of critical vulnerabilities.
Backups & recovery
Automated off-site backups with periodic restore tests — because a backup you’ve never restored is a hope, not a plan.
Monitoring & speed
Uptime, form and checkout monitoring with alerting, plus ongoing performance care: caching, image optimisation, script hygiene.
Monthly change time & reporting
A developer-hours allocation for fixes, edits and small features, priority response when things break, and a monthly report of everything done.
Our methodology

How we run care differently

Prevention over heroics

Patched, hardened, monitored sites rarely need midnight rescues. The boring cadence is the product — emergencies are what happen in its absence.

Test the recovery, not just the backup

Backups get restore-tested on schedule. The day you need one is the wrong day to learn it doesn’t work.

Watch what earns the money

Uptime is table stakes; we monitor the parts that convert — forms, checkout, WhatsApp links — because “the site is up” isn’t the same as “the site is working”.

Show the work

Every update, scan, fix and hour is logged in your monthly report. You should never wonder what the retainer bought.

Proof

What this looks like in the real world

Digital Experiences · Maintained to convert
Kept fast, kept booking

MAD Auto Detailing’s site and booking system carry 400–500 bookings a month — infrastructure that earns too much to leave unmonitored. Every site on a care plan gets the same discipline: updates, monitoring, backups and speed, on a schedule that never depends on someone remembering.

Read the MAD Auto Detailing case study →
Tech stack

The tools behind the work

WordPress / your CMSUpdates and hardening on your platform
Uptime & form monitorsContinuous conversion-path checks
Off-site backupsAutomated, versioned, restore-tested
CloudflareSpeed, caching and edge security
Malware scanningDetection and cleanup tooling
Core Web VitalsPerformance truth over time
Deliverables

What lands in your hands

  • Initial site audit and hardening pass
  • Update schedule running and logged
  • Automated off-site backups with restore tests
  • Uptime, form and checkout monitoring live
  • Monthly developer time for changes
  • Monthly care report: work, incidents, speed
Process & timeline

Your first 90 days

Week 1

Audit & harden

Full site audit, security hardening, backup system and monitoring installed.

AuditHardeningSetup
Weeks 2–4

Stabilise

Update backlog cleared, speed pass completed, baseline report issued.

Update backlogSpeed passBaseline
Months 2–3

Rhythm

Scheduled updates, monitoring live, change requests flowing on a clear response commitment.

CadenceMonitoringChange flow
Ongoing

Protect & improve

Restore tests, performance reviews and proactive recommendations each quarter.

Restore testsReviewsRecommendations
Investment

Clear pricing, no surprises

Care plans are scoped to your site and its stakes: a brochure site needs a lighter plan than an e-commerce store where every hour of downtime costs orders. Plans differ by monitoring depth, response times and included developer hours — priced flat monthly, so there are no surprise invoices when something breaks.

How we scope

Send us your site URL and platform — we’ll audit it, flag anything urgent, and return a fixed monthly care quote within two working days.

Get a scoped proposal →
What moves the price:
  • Platform and complexity: brochure vs e-commerce vs custom
  • Monitoring depth and response-time commitment
  • Monthly developer hours included
FAQ

Questions owners actually ask

What does a website care plan cost?
A flat monthly fee scoped to your site — brochure sites sit at the light end; e-commerce and custom builds need deeper monitoring and faster response. Send the URL and we’ll return a fixed quote within two working days, with anything urgent flagged free in the audit.
Our hosting company says maintenance is included. Isn’t it?
Hosting keeps the server on; care keeps the site working. Updates, security hardening, form monitoring, tested backups and developer time aren’t in a hosting plan — the gap between the two is where sites quietly break.
Can you take over a site someone else built?
Yes — most plans start exactly there. The initial audit tells us, and you, what shape it’s in; we clear the update backlog, harden it and take over cleanly. No rebuild required unless the audit finds something structural.
What counts as a small change in my monthly hours?
Content edits, price updates, new sections from existing patterns, plugin configuration, small fixes — anything that fits the month’s allocation. Bigger work gets a scoped quote first, so the plan never becomes a surprise invoice.
What if the site goes down at night or on a holiday?
Monitoring doesn’t keep office hours — alerts fire the moment something breaks, and critical incidents get priority response regardless of the calendar. That’s most of why businesses move from “a freelancer we WhatsApp” to a plan.
Do we really need this if the site rarely changes?
Static-looking sites still run software that ages: plugins, PHP versions, security patches. The sites that “never change” are precisely the ones nobody notices breaking — until the form that was down for a month turns out to have been the lead source.
Free download

The Website Health Checklist

Fifteen checks — updates, backups, security, speed, forms — that reveal whether your site is maintained or just online. Ten minutes, no technical skills needed.

We’ll WhatsApp it over. No spam, no drip sequence.

Ready to stop gambling on your website?

Book a free strategy session — or just send us your URL on WhatsApp. We’ll audit the site, flag anything urgent, and quote your care plan within two working days.

Book a Free Strategy Session