No. Our retainer fees cover strategy, management, creative, and reporting. Ad spend is a separate budget paid directly to Google, Meta, TikTok, and other platforms — meaning 100% of your ad budget goes to media, not to us. We recommend minimum ad budgets per channel during onboarding based on your goals.

Monthly retainers require a 6-month minimum engagement. This isn't arbitrary — it takes 60–90 days to build and test a growth system properly, and months 4–6 are typically where compounding results begin materialising. We don't take on clients we can't genuinely help, and we set clear expectations from day one.

Most clients see measurable improvements in lead quality and volume within 60 days. Significant revenue impact typically becomes clear at the 3–4 month mark as optimisation compounds. Exact timelines depend on your industry, current baseline, budget, and competitive landscape — we define this clearly in your growth proposal.

Yes — many clients start with a single pillar (e.g. performance advertising or an AI project) before expanding into a full growth partnership. We recommend the Growth Starter if you want to test the relationship, or a specific project engagement if you have a defined scope. We'll always recommend the model that makes the most commercial sense for your stage.

We define success metrics before we begin — not after. If we're not hitting agreed KPIs by Month 3, we escalate internally, bring in senior leadership, and restructure the approach at no additional cost. We've maintained a 98% client retention rate because we treat every engagement as a long-term partnership, not a transaction.

Yes. We actively manage clients across Malaysia, Singapore, Indonesia, Thailand, and the Philippines. Our regional capability includes cross-border campaign management, localised creative production, and market-specific strategy. Enterprise clients entering Southeast Asia typically engage us as their regional growth partner.

AI projects are scoped individually based on the complexity of systems required, number of integrations, data volume, and training requirements. Project pricing starts from RM 35,000 for a single AI agent deployment and scales to RM 200,000+ for full enterprise transformation programmes. All projects include a detailed scope, timeline, and fixed price before any work begins.